Retirement Counseling Appointments
Our offices are open to serve our membership with a variety of counseling options. Virtual, phone, and in-office appointments are available with priority given to members who meet these criteria:
- Members who have filed a valid Form 6000, Notification of Retirement
- Members who are within two years of retirement eligibility
- Members who have submitted valid verification and are eligible to purchase service credit.
- Members who have previously signed into Member Self Service and calculated an unofficial service purchase cost and/or benefit estimate online
Members are strongly encouraged to register for Member Self Service prior to scheduling an appointment. Members can also apply for retirement online using Member Self Service. Read more about Member Self Service
Members can access their retirement accounts online at
myretirement.ky.gov or call 1-800-928-4646. Documents can be submitted to our office by using the upload feature in Self Service, by mail or by fax at 502-696-8822.
Participation Date
Participation date is the official date when a member began paying contributions and earning service credit with a state-administered retirement system. This date may be different from the hire date. A member's participation date can change the level of benefits to which they are entitled, health insurance eligibility, and their eligibility to purchase service.
Some employees are hired into non-participating positions which do not contribute to the retirement system. A common example of this is a probationary period with a CERS employer. If the employer has a six-month probationary period for new hires, the employee will not be eligible to participate in CERS until that six-month period has been served. In this example the member's participation date will be 6 months from their hire date. Members can easily find their participation date on our Self Service site.
Request a Personal Identification Number (PIN)
If you have lost or never received a Personal Identification Number (PIN) please contact our office at 502-696-8800 or 1-800-928-4646 and it will be mailed to the address on record with KPPA. Please note that this option will cause a delay for the member in accessing the needed information while they wait for the PIN to arrive.
To speed up the process, members and beneficiaries who have a valid email address on file with KPPA can also request a new PIN to be sent to them via encrypted email, so they will receive the PIN the same day. A member or beneficiary may request a PIN via encrypted email in Step 2 of the Self Service registration process, in Self Service under Contact Information, or by contacting KPPA toll free at 1-800-928-4646.