Retirement Counseling Appointments
The majority of our staff continues to telework, as KPPA is able to serve our members without interruption in essential services. KPPA has not resumed in-person services. In place of in-person office appointments, KPPA is offering virtual counseling appointments via Zoom and appointments by phone. Members are strongly encouraged to register for Member Self Service prior to scheduling an appointment. Members can also apply for retirement online using Member Self Service. Read more about Member Self Service
Virtual appointments are being offered to:
- Members within two years of retirement eligibility, and
- Members who are eligible to purchase service credit.
Members can access their retirement accounts online at myretirement.ky.gov
or call 1-800-928-4646. Documents can be submitted to our office by using the upload feature in Self Service, by mail or by fax at 502-696-8822.
Like many organizations, we are closely evaluating our business model moving forward based on our strong productivity metrics during the pandemic while the majority of our staff works from home. We appreciate your patience as we finalize our counseling services procedure for the future.
Participation date is when a member began paying contributions and earning service credit with KPPA. This date may be different from the hire date. A member's participation date can change the level of benefits to which they are entitled, health insurance eligibility, and their eligibility to purchase service.
Some employees are hired into positions which are classified as non-participating by KPPA. If you are employed in a non-participating position, you are not eligible to pay into KPPA and you do not earn service credit. A common example of this is a probationary period. CERS agencies may use a probationary period for new hires. Let’s assume you go to work for an agency with a 6 month probationary period. You will not be eligible to participate with KPPA until you have served your 6 months. In this example your participation date with KPPA will be 6 months from your hire date. You can easily find your participation date on our Self Service site.
Request a Personal Identification Number (PIN)
If you have lost or never received a Personal Identification Number (PIN) please contact our office at 502-696-8800 or 1-800-928-4646 and it will be mailed to the address on record with KPPA. Please note that this option will cause a delay for the member in accessing the needed information while they wait for the PIN to arrive.
To speed up the process, members and beneficiaries who have a valid email address on file with KPPA can also request a new PIN to be sent to them via encrypted email, so they will receive the PIN the same day. A member or beneficiary may request a PIN via encrypted email in Step 2 of the registration process for the self-service portal, in the Contact Information module within the self service portal, or by contacting KPPA toll free at 1-800-928-4646. To request a new PIN through the Self Service portal, click here to get started:
DID YOU KNOW?
KPPA livestreams Board and Committee Meetings on our Facebook page. We invite you to join us for future meetings by going to the KPPA Facebook page on the date and time of the meeting. You can also watch videos of prior meetings. Click here to view the meeting schedule.