Hours of Operation: Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern time. Our offices are closed on state holidays.
Kentucky Retirement Systems
Perimeter Park West
1260 Louisville Road
Frankfort, KY 40601
The quickest way to reach us is via email.
Please do not include any sensitive information, such as your Social Security number, in any email correspondence. If your request requires that you give us confidential information, call our office at 502-696-8800 or 1-800-928-4646.
Speak with a Retirement Systems Counselor Over the Telephone:
Telephone: 502-696-8800 (Main Office)
Toll Free: 1-800-928-4646
KRS is currently experiencing heavier-than-usual call volumes, as more members are wanting to speak directly to benefits counselors concerning their retirement options.
Why the increase in call volume?
August and September are typically very busy times for KRS counselors, as many people choose to retire in these months.
How are calls answered?
On any given day, approximately 18 to 20 highly-trained KRS retirement counselors answer calls from 8 a.m. to 4:30 p.m. Eastern time in our call center. With over 379,000 active, inactive, and retired KRS members to serve, it doesn't take long for a backlog and lengthy wait time to develop.
What can I do to reduce my wait time?
KRS experiences our heaviest call volume on Mondays. Placing your call on another day of the week, if possible, may result in your call being addressed more quickly. To help address this issue, KRS has implemented a "Call Back Assist" feature that allows you to leave your contact information on a recorded message, and a KRS counselor will call you back. Calls are returned in the order in which they are received, so you can continue with your day instead of waiting "on hold" to speak with a live counselor. We encourage members to select this option when offered. Members who have utilized this feature have told us they are very happy with the time-saving results.
Thank you for your continued patience as we work to serve our members as quickly and efficiently as possible.