The quickest way to reach us is through email.
Employers: Visit the Employer Contacts page
Please do not include any sensitive information, such as your Social Security number, in any email correspondence. If your request requires that you give us confidential information, call our office at 502-696-8800 or 1-800-928-4646.
KPPA has also implemented the Secure Email Portal, a secure email solution that protects confidential information.
The Secure Email Portal can be accessed here: Secure Email Portal
The portal uses strong encryption to safeguard the confidentiality of email communications and greatly reduces the risk of costly disclosures that could put our members at risk of identity theft and other fraudulent activity. We strongly encourage all members to use the Secure Email Portal when sending confidential information or attachments via electronic mail.
The Secure Email Portal User Manual outlines clear, step-by-step instructions for accessing and using the portal. You should find the portal to be simple and easy to use; however, if you have additional questions or need support please contact KPPA in one of the following ways:
Member Self Service (MSS)
Additionally, you can upload your required documents online by signing in to Member Self Service. Follow these steps to submit birth certificates, driver's licenses, marriage certificates, and other retirement documents:
- Go to myretirement.ky.gov and log in to your Member Self Service account.
- Click Upload Documents under Services.
- Click Upload Document.
Hours of Operation
Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern time. Our offices are closed on state holidays.
Note: Due to public health concerns KPPA is not scheduling in-person appointments, and walk-in visitors will not be seen, until further notice. Instead, KPPA is offering appointments for retirement counseling by telephone.
Kentucky Public Pensions Authority
1260 Louisville Road
Frankfort, KY 40601
Retirement Counseling Appointments
The majority of our staff continues to telework, as KPPA is able to serve our members without interruption in essential services. KPPA has not resumed in-person services. In place of in-person office appointments, KPPA is offering virtual counseling appointments via Zoom and appointments by phone.
Members are strongly encouraged to register for Member Self Service prior to scheduling an appointment. Members can also apply for retirement online using Member Self Service.
Read more about Member Self Service.
Virtual appointments are being offered to:
- Members within two years of retirement eligibility, and
- Members who are eligible to purchase service credit.
Members can access their retirement accounts online at
myretirement.ky.gov or call 1-800-928-4646. Documents can be submitted to our office using the upload feature in Self Service.
Like many organizations we are closely evaluating our business model moving forward based on our strong productivity metrics during the pandemic while the majority of our staff works from home. We appreciate your patience as we finalize our counseling services procedures for the future.
Speak with a Retirement Counselor Over the Telephone
Telephone: 502-696-8800 (Main Office)
Toll Free: 1-800-928-4646
Persons with hearing and speech impairments can contact KPPA by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800-648-6057. For TDD to voice, call 800-648-6056.
Many members want to speak directly to benefits counselors concerning their retirement options. Call Back Assist can help make your life easier by simply reducing your wait time on hold. A counselor will call you back and you won't lose your spot in line.
How are calls answered?
On any given day, approximately 23 highly-trained KPPA retirement counselors answer calls from 8 a.m. to 4:30 p.m. Eastern time in our call center. With over 386,000 active, inactive, and retired KPPA members to serve, it doesn't take long for a backlog and lengthy wait time to develop.
What can I do to reduce my wait time?
KPPA experiences our heaviest call volume on Mondays. Placing your call on another day of the week, if possible, may result in your call being addressed more quickly. To help address this issue,
KPPA has implemented a "Call Back Assist" feature that allows you to leave your contact information on a recorded message, and a KPPA counselor will call you back. Calls are returned in the order in which they are received, so you can continue with your day instead of waiting "on hold" to speak with a live counselor. We encourage members to select this option when offered. Members who have utilized this feature have told us they are very happy with the time-saving results.
Thank you for your continued patience as we work to serve our members as quickly and efficiently as possible.
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