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Shauna Miller

Member Services

Member Services is responsible for the counseling of all non-retired members of the Systems. Staff provides benefit estimates, service purchase calculations, and installment plan purchase agreements to members who visit KRS’ office or make inquiry by other means; reviews member’s eligibility and documentation to purchase service credit; processes Notifications of Retirement forms received in office and through the mail; processes refunds of member accounts; collaborates with KRS’ Employer Reporting staff to generate omitted billings for Health Insurance Contributions and review omitted billings refuted by participating employers of the Systems; quality checks all calculations performed by staff within the branch; ensures member’s initial retirement benefits include all service purchases; coordinates reciprocal benefits with the Judicial Retirement Plan (JRP), the Legislators’ Retirement Plan (LRP), and Teachers’ Retirement System of Kentucky; responds to general correspondence received through the mail; identifies system issues and logs appropriate reports, reviews and tests system enhancements; coordinates and provides member outreach throughout the state.

1260 Louisville Road
Frankfort, KY 40601

Phone: (800) 928-4646

Fax: (502) 696-8822

Example: 555-555-5555


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