Skip to main navigation Skip to main content

Shauna Miller

 Shauna Miller
Member Services

Member Services is responsible for the counseling of all non-retired members of the Systems.  Staff provides benefit estimates, service purchase calculations, and installment plan purchase agreements to members who visit KRS’ office or make inquiry by other means; reviews member’s eligibility and documentation to purchase service credit; processes Notifications of Retirement forms received in office and through the mail; processes refunds of member accounts; collaborates with KRS’ Employer Reporting staff to generate omitted billings for Health Insurance Contributions and review omitted billings refuted by participating employers of the Systems; quality checks all calculations performed by staff within the branch; ensures member’s initial retirement benefits include all service purchases; coordinates reciprocal benefits with the Judicial Retirement Plan (JRP), the Legislators’ Retirement Plan (LRP), and Teachers’ Retirement System of Kentucky; responds to general correspondence received through the mail; identifies system issues and logs appropriate reports, reviews and tests system enhancements; coordinates and provides member outreach throughout the state.

1260 Louisville Road
Frankfort, KY 40601
phone: (800) 928-4646fax: (502) 696-8822

Example: 555-555-5555

Example: example@kentucky.gov


Connect With Us