Kevin Gaines, Division Director Membership Support, is a graduate of Morehead State University with a Bachelor of Arts Degree in English. He joined KPPA (then KRS) in June 1999 as a Retirement Systems Counselor in the Division of Membership Support providing service to our members through our call center. Mr. Gaines was promoted to Retirement Program Manager within the division in August 2009 and then to Division Director Membership Support in July 2013.
The Membership Support Division provides KPPA members with convenient access to a call center, staffed with knowledgeable counselors, that can assist with pre- and post-retirement related inquiries. Counseling staff can also assist callers with our Member Self Service website. Data entry staff within the division coordinate agency document workflows, maintain beneficiary designations and member demographic information.