Wes Crosthwaite is the Director of the KPPA Quality Assurance Division, where he manages a staff of 26 employees assigned to the Division's three separate branches: Pre-Retirement Audit, Post-Retirement Audit, and Benefits Support. The Division is responsible for both pre- and post-retirement auditing of member accounts to ensure data integrity; and confirms that benefit amounts paid to KPPA members are within federal and state statutory and regulatory compliance. The Quality Assurance Division is also accountable for the testing and support required for all of Benefits' processes, including those impacted by special business and technology projects.
Mr. Crosthwaite attended Morehead State University where he studied Business Administration and Marketing. Prior to joining KPPA as a Retirement System Counselor in October 1998, he worked in the Banking, Mortgage Lending, and Financial Services Industries in Frankfort, Lexington, and Louisville, Kentucky, with Republic Bank and Trust and Frontier Mortgage Banking.
Mr. Crosthwaite has served KPPA in a number of roles over the course of his career, including work as a full-time trainer for new Counselors in the Member Services, Disability, Membership Support (Call Center), and Field Services (now known as Employer Reporting, Compliance, and Education) Divisions. He continues to work closely with the KPPA Enterprise and Technology Services Division on large-scale projects to identify and address programming changes within the KPPA START system.